Job Description

The Marriott Anchorage Downtown Hotel is looking for enthusiastic and friendly faces to join the front desk team. We need you to help make our guests stay brilliant!

This is an excellent opportunity with potential for growth and personal development within the Hotel industry. This is a dynamic and fast-paced work environment. The hotel has a full-service restaurant, bar, room service, concierge lounge, exercise room, indoor pool, and more than 10,000 sq. ft. of functional event space.

• As part of the Front Desk team your responsibilities would include but are not limited to Organizing, confirming, processing, and conducting all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. 
• Secure payment; verify and adjust billing. 
• Activate and file room keys. 
• Process all guest requests and relay messages. 
• Print contingency lists to have a record of all guests in case of emergency. 
• Identify and explain room features to guests; 
• Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. 
• Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. 
• Run and review daily reports/logs. 
• Complete designated cashier and closing reports in the computer system. 
• Accept and record wake-up call requests and deliver to the appropriate department. 
• Count the bank at the beginning and end of the shift; secure the bank. 
• Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. 
• Notify Loss Prevention/Security of any guest reports of theft.

Required education:

• High school or equivalent

Required experience:  

• Hospitality 2 years
• The Front Desk Agent position requires one (2) year of customer service experience. 
• Applicants must be able to work in a team environment.

Marriott Anchorage is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Anchorage does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

The Anchorage Marriott Downtown is a full service Marriott property in Alaska. The property offers 392 guest rooms, 14.000 square feet meeting space, a full service restaurant, bar, room service, concierge lounge, exercise room and an indoor pool. The ideal candidates for these positions are individuals who want to grow within the company, and advance his/her career in a long term opportunity. If you are interested in any of the following position please stop by to our Front Desk, and ask an associate for an application or simply respond to the ad. We are an equal opportunity employer. We offer competitive salary, medical, dental, and life insurance, short term and long term disability, 401(k).

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