Job Description

Summary

At Hyatt, we believe in the power of belonging – of making people feel at home no matter where they are in the world. 

Come be part of our team as the Area IT Director for the Hyatt Regency DFW and Grand Hyatt DFW located in Terminals C and in Terminal D respectively at DFW Airport and the Hyatt Regency Frisco in north Dallas.

This will be an on-property role and will be a part of the Global Hyatt Hotels Managed portfolio.

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What You Will Love About Us

• Discount hotel stays for colleagues, friends and family
• Complimentary hotel stays after 90 days
• Personal Development reimbursement fund up to $1,000 per year
• Complimentary parking in our underground structure
• Complimentary meal during work hours
• Hyatt Perks which include thousands of national and local partners for various discounts.

Are you a tech-savvy leader with a passion for hospitality? Join our dynamic team as the Area IT Director overseeing the technology operations for three Hyatt Hotel properties in the Dallas-Fort Worth area, including the Hyatt Regency DFW , Grand Hyatt DFW and Hyatt Regency Frisco .

In this exciting and impactful role, you’ll play a pivotal part in ensuring all aspects of our hotels’ IT systems operate seamlessly, in line with Hyatt's world-class standards. Your expertise will help drive the success of our properties by overseeing IT projects and budgets, supporting system upgrades, providing on-site training to promote efficient operations, and leading a small team to ensure smooth daily operations. You’ll also collaborate closely with corporate teams to implement and maintain systems, ensuring our hotels stay on the cutting edge of technology.

Key Responsibilities:

• Compliance Management: Plan, assess, monitor, deploy and report the state of compliance and any required mitigation and remediation activities (e.g., PCI, Data Privacy, etc.)
• Help Desk Support: Provide timely technical support to users, restore service and/or identify and resolve problems
• Monitoring: Provide regular monitoring of platform and system activities, isolating problems and determining their cause
• Lead technology support across three properties, balancing time allocation based on the needs and scale of each hotel.
• Manage and execute corporate-driven IT projects, system updates, and troubleshooting to guarantee smooth day-to-day operations.
• Maintain and upgrade existing systems, ensuring optimal performance and smooth integration of new technology.
• Oversee system inventory, procure necessary operating equipment, and develop efficient policies and procedures.
• Provide hands-on training and support to hotel teams to resolve IT-related challenges and enhance overall productivity.
• Collaborate with corporate IT support, IT Leadership and system owners to optimize operations and resolve any system-related issues.
• Foster strong relationships with internal and external partners, including the Hyatt Technology Support Team and corporate stakeholders.

Qualifications

What We’re Looking For:

• Strong leadership skills, with the ability to manage, inspire, and guide cross-functional teams.
• Excellent communication and interpersonal abilities, ensuring smooth collaboration with various stakeholders.
• A proactive problem-solver who can troubleshoot and resolve IT challenges quickly and effectively.
• A passion for technology and a drive to keep our systems at the forefront of innovation.
• Experience with Hyatt infrastructure and property preferred
• Degree in Information Systems or Management/Business preferred

Wellbeing

Wellbeing at Hyatt is the ultimate realization of our purpose – we care for people so they can be their best. We deliver distinctive experiences designed to support colleagues, guests, members, customers and owners in pursuit of healthy, happy and fulfilled lives.

• Health, Dental, Vision Insurance eligibility after 30 days of employment for full time colleagues
• 401(k) Retirement plan & Hyatt stock purchase plan options

Development

We encourage our colleagues to continuously learn and grow, both professionally and personally, in support of opening doors to discover new career opportunities and achieve their highest potential. Here, doors are meant to be opened and horizons expanded. With us, you’ll discover a career you didn’t know existed. 

· Learn and Grow: We are dedicated to fostering the development of our colleagues by creating a community where diverse individuals can explore new perspectives and enhance their skills.

· Access to a variety of development tools for all colleagues through the Hyatt Learning platform

· With more than 700 Hyatt Hotels and Resorts across the United States, there are numerous opportunities for internal promotion.

Diversity

Hyatt is committed to fostering a diverse and inclusive environment where all employees feel valued and empowered. We believe embedding DE&I in every part of our business is the manifestation of our purpose.

• Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
• Hyatt Hotels and Resorts is recognized as one of FORTUNE Magazine, “100 Best Companies to Work For” in the United States for the 10 th year in the row.
• The Human Rights Campaign has honored Hyatt among “The Best Places to Work” for LGBTQ+ equality in 2023, for the 19 th consecutive year.

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